The questions people ask before they book.

Confirmed by email with the driver’s mobile number, checked the night before, outside ten minutes early. If Cani cannot drive on the day, you hear the moment he knows. Where a replacement driver can be arranged you get their name and number the evening before, at the same fare; if not, the booking is cancelled and there is nothing to pay.

The flight is watched from take-off. The pick-up moves to the real landing time, and waiting after landing is included. You do nothing.

At the arrivals barrier with your name on a board. If the short-stay car park is quicker on the day, he messages you before you land.

Yes. Worked out from the miles and shown before you book; traffic, delays and the hour make no difference. Airport drop-off charges, the Dartford Crossing and the Blackwall or Silvertown tunnel are added at cost and shown on your confirmation.

Flight watched, pick-up moved to the landing. Met in arrivals with your name. Waiting after landing included. Child seats fitted before we set off. By car, £5 to start and £2.50 a mile. By van, £8 and £2.90. Nothing else goes into it: not the hour, not the traffic. Airport drop-off charges, the Dartford Crossing and the Blackwall or Silvertown tunnel are added at cost and shown on your confirmation.

Give us the children’s ages when you book. Infant, toddler or booster, fitted before we set off and again for the return.

After the journey. No card details are taken on the website.

An hour at the least. For anything sooner, call and you will get a straight answer.

Reply to your confirmation, call or WhatsApp. Changes made in good time cost nothing. If the airline cancels your flight, we cancel or rebook without charge.

No. A WhatsApp with the date, the time and the flight number is enough.

Yes, most business bookings are. Send the passenger’s name, addresses, time and flight number, and the confirmation comes back to you ready to forward.

The flight is watched from take-off. The pick-up moves to the real landing time, waiting after landing is included, and you get a message when your passenger is in the car.

Reply to the confirmation, call or WhatsApp. A change made in good time costs nothing. If the airline cancels the flight, we cancel or rebook without charge.

Met at the barrier with a name board, your company’s name on it if you wish, helped with their luggage and driven to the door. Waiting after landing is included for the usual delays. You get a message when they are on their way.

If Cani cannot drive on the day, you hear the moment he knows. Where a replacement driver can be arranged you get their name and number the evening before, at the same fare; if not, the booking is cancelled and there is nothing to pay.

Yes. It is worked out from the miles between the addresses and agreed before the booking is confirmed. Airport drop-off charges, the Dartford Crossing and the Blackwall or Silvertown tunnel are added at cost and shown on your confirmation.

Flight watched, pick-up moved to the landing. Met in arrivals with a name board. Waiting after landing included. Nothing to pay at booking. By car, £5 to start and £2.50 a mile. By van, £8 and £2.90. Nothing else goes into it. A rate card is available on request. Airport drop-off charges, the Dartford Crossing and the Blackwall or Silvertown tunnel are added at cost and shown on your confirmation.

One invoice a month by email, every journey on its own line with the passenger, the route and your reference. Terms are agreed when the account is opened.

An hour at the least. For anything sooner, call.