These terms apply to every journey booked with SEBCO Travels ("we", "us"), whether through this website, by phone, by WhatsApp or by email. By requesting a booking you accept them. The version in force when your booking is confirmed applies to that booking.
1. Booking
Every journey is pre-booked. A booking exists only when we send you a confirmation by email. We need at least one hour of notice; if you need a car sooner, call and we will say whether it is possible. Bookings made by phone, WhatsApp or email have the same status as bookings made on this website.
2. Fares and payment
The fare quoted at booking is the fare for the journey described in the booking. Airport drop-off and pick-up charges, the Dartford Crossing and tunnel charges are added at cost and shown on your confirmation. Extra stops, waiting beyond the included allowance, or a change of destination are agreed with the driver and charged in addition. Payment is settled after the journey; Cani confirms the method when he confirms the booking. Account customers are invoiced monthly on the terms agreed when the account was set up. Fares include any applicable taxes; SEBCO Travels will state on the invoice whether VAT applies.
3. Your responsibilities
Give an accurate pick-up address and be ready at the booked time. Do not exceed the capacity of the car booked: 4 passengers in the Mercedes E-Class Estate and 5 in the Citroën SpaceTourer, with the luggage stated at booking. Ask for child seats when you book. Give a mobile number we can reach on the day.
4. Changes and cancellations
You can change or cancel by replying to the confirmation, by phone or by WhatsApp. You can cancel free of charge in good time before the pick-up; the exact window is agreed with you when the booking is confirmed. If your flight is cancelled by the airline, tell us as soon as you know and we will cancel or rebook without charge. If we cannot provide a journey we will tell you as early as we can; no fare is due and anything already paid is refunded.
5. Flight delays and waiting
For airport pick-ups we track the inbound flight and plan the pick-up around the actual landing time. Waiting time after landing is included in the fare. Waiting beyond the included allowance, and waiting at non-airport pick-ups beyond a reasonable period, is charged in addition and agreed with the driver.
6. Conduct
The driver may refuse to start or continue a journey if a passenger is intoxicated and poses a safety risk, is abusive, is damaging the vehicle, or is carrying illegal items. In these cases the full fare is still due.
7. Lost property
Tell us as soon as you can and we will return anything found; postage or a return journey is charged at cost. We are not responsible for items left in the car.
8. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be limited by law. Our liability for any other loss or damage is limited to the fare paid for the affected journey. We are not liable for indirect losses such as missed flights or lost business unless caused by our negligence. Nothing in these terms limits your statutory rights as a consumer.
9. Complaints
If something goes wrong, email enquiries@sebcotravels.co.uk or call +44 7411 113636 within 14 days of the journey. We reply within five working days.
10. Governing law
These terms are governed by the laws of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.
SEBCO Travels · Dartford, Kent DA2